The restaurant review: getting past criticism
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Transcript
- Tokomairiro High School:
Have you ever been reviewed?
- Adam:
Yeah, I have. I did a cookbook a couple of years ago and I talked about food reviewers. I remembered when I first started out. It broke my heart. I was working like a dog and the food reviewers came in and they didn’t know a lot about some of the dishes we had on. They didn’t know what “tapas” were.
They are important, but it is important to put them in context. They are just one person’s opinion. That’s all they are. If you live and die by reviewers, it can lead to trouble. You have to stick to what you do. That’s it.
- Pauline:
You can’t let it break you because people are always going to have their opinion about what you do. As long as you learn and get better. You will see that a lot of those things that they may have pointed out to you, it is not until you get the maturity and do a lot of work, that you see what they were driving at. I like to always prove them wrong, anyway.
If I’ve had a bad review or someone has said something bad about me, I usually try to top it.
It might initially hurt, because let’s face it is feelings. But I’ll always try and come back better.
- Adam:
The last thing in the world you want to do is ban that reviewer from your restaurant. It has happened here in Wellington a couple of times and I’ve read a couple of those reviews. They get nasty. The best thing you can do, like Pauline said, is make sure the next time they come in, everything is going to be tip-top.